Our Customer Service office is available to handle all of your concerns and comments Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Standard time. Saturday and Sunday, 8:00 a.m. to 3:00 p.m. Pacific Standard time.
E-mail us at: firstname.lastname@example.org., or phone us at: (650) 341-7391.
Zensuke offers quality merchandise, but if any item is received damaged or fails to meet your expectations, simply return it in its received and unused condition along with its original box and packaging within 14 days of purchase and we will gladly replace it, exchange it or refund your money. Shipping and handling charges are non-refundable. The cost of mailing returns are at the customer's expense unless we have made a mistake or error in the shipment. To return an item, email or phone us for an RMA (Return Merchandise Authorization) number. Please indicate the reason for your return (i.e., didn't like, wrong color, arrived damaged, etc.) on your receipt along with the RMA number. Before shipping, please wrap the package securely. We recommend that you use a traceable shipping service.
Returns should be sent to:
150 Briar Lane
San Mateo, CA 94403
All authorized returns will be fully refunded less restocking fees, shipping and handling charges.